Pleh

I was talking — well, IMing — with Dave today (well, yesterday now) about his series 3 TiVo. He still loves it. He still wants to keep it around, and he still is not interested in Lis and me taking it off his hands for some ridiculous price. Hey, if he doesn’t want that $100 cash money…. we’ll take it elsewhere!

We were also talking about the crappiness of non-TiVo DVRs. I just can’t understand why, after having a few years now, the other companies still can’t make a decent DVR. Lis and I had a guy from Cox over yesterday. Our DVR (a Scientific Atlanta 8300 HD Explorer and, no, I’m not giving them any link loving) has been losing shows and, no, I’m not talking about the sixth show in a series we only told the DVR to keep five of. I’m talking about shows that Gracie really likes and likes to re-watch from time to time. Shows that we marked as “Save until I delete.” This guy from Cox tells us that the problem is the “Auto-delete” feature. This is the feature that will, in an attempt to save space on the DVR, delete that aforementioned sixth show or that show you had recorded two weeks ago and told the DVR to keep for a week. Apparently, according to Cox Guy, it will also delete those “Save until I delete” show that have been around, “long enough.”

(Fun side note: this is the same guy who came by here a couple months ago when the DVR started emitting a loud, annoying sound out the optical output. How did he “solve” the problem? He unplugged the optical out and plugged in the composite out. Did he also connect this to the same receiver that the optical cable was connect to? Nooooo. He connected these cables — the crappiest of all the output options — directly to the TV speaker, bypassing the multi-thousand dollar home theater system right there in front of him. Crappiest of audio out, meet the crappies speaker we have. Did he even address the real problem? Noooo. How was the problem solved? I spent some more time on the phone with Cox tech support and learned the magic power of the power cycle.)

Whaa!!?! What the hell? What part of “Save until I delete” don’t they understand?!?!

Don’t these companies who sell “competing” DVRs do any competitive research? Or if they do, have they actually studied a TiVo, not just the other crappy DVRs? I find it hard to believe the people behind these other DVRs are idiots. There has to be some other explanation. I could kind of understand when the first generation of non-TiVo DVRs came out that they’d be a bit, shall we say, underwhelming. But now? Now, I’m starting to believe it’s less ignorance and more malice. For whatever reason, our cable companies, our satellite companies, and our TV-over-Fiber companies hate us. They hate us so much that they’re running an experiment on the pain tolerance of customers. That’s gotta be it.

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